I've unplugged and restarted many times, but always return to a steady red light. Phone. The webpage usually list which items need returning, however it doesn't at present. Many thanks, David. Telling me I need to return my Hub to avoid having a £40 charge on my account. London, UK – 16 March 2023: To mark World Recycling Day 2023, Virgin Media. Information about your Super Hub router and 50Mbits Business Broadband. As of last night my internet access cut out completely, starting "internet access denied" (when logged into the router settings page). You’ll then be able to take this to the Post Office - although make sure you ask for proof of postage. happen if the hardware is particularly old and therefore the advised process is to dispose responsibly through local recycle or. on 03-06-2023 09:36. 0 on Trustpilot, though this is actually ahead of its closest competitors. I switched mine out in November 2020 and it’s not skipped a beat since. This accumulation takes place among a backdrop of confusion around how to get shot of old tech and how manufacturers can help us act sustainably. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you. 0. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. uk. If you're a Virgin Media customer who's received a new router, you can put your old router into the new one's package, pop on the label in the package, and post it back. The simplest approach would be to return the router to upstairs. O2 Recycle encourages mobile users - regardless of what network they are on - to trade in unwanted smartphones, tablets and accessories. A quick guide on how to dispose of and return your old router. Plug the cables into the Hub. Rewards Members can get $5 per month for. Hub 3 has everything required to serve up to 516Mbps (M500) to your household, though you may struggle to get all of that speed to a single device over wifi, since the Hub 3 doesn't offer. From there, click “Security” on the left-hand sidebar and make sure “Block internal IP addresses” is checked. Experiencing issues with your change package in your Virgin Media? From managing your services in broadband, TV and landline to your changing your Direct Debit in mobile, find everything you need to know with our package change help and support page. But as there was no label in the box because the instruction was to recycle, can I request (or download and print) a label and take to the "Collect" store as I have done in the past?Click Mark as Helpful Answer or use Kudos to say thanks. Assuming your home network includes your own router put the 5 in modem mode. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. No setup fee is available on all bundles, broadband & phone, and broadband only packages. 1. Cart . 1 in modem mode. Then find Wi-Fi settings. Alternatively, you can restart your router via the Virgin. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Step 4: Return or recycle your old Virgin Media router. Pack up your equipment in the Virgin Media recycle kit provided. Network Switch. BT charges for unreturned routers. It supports Wi-Fi 6 and also includes a 2. This latest future-proof WiFi. Lines are open 12pm-10pm, 7 days a week. Although this question has appeared before the answers vary and I need definitive advice. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. 168. First, check that your device is running the latest software as this might be causing the issue. Don’t plug the power cable into a plug socket yet. Virgin Media will collect the equipment from customers' homes and provide a pre-paid returns label. Update: Steve the virgin media guy came today and took the router. Chris. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. Virgin Media owns and operates its. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. Download your label, post it for free. The report, Dialling into 2020, also highlights how. Helps dispense four million medical prescriptions. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and Emergency Back-Up Line (EBUL) Dave. Hello, I found in a random box (moved house recently) very old VM equipment that my parents used to have before they passed away about 4 years ago, as I went through the bereavement process I must have just collected this stuff with the intention to return and completely forgot. com, the comparison and switching service. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. 5 months ago I was upgraded from Hub 3 to 5. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F-Secure SAFE. Recycle or return your kit. Step 3 - Label the box – a letter came with the. 5 months ago I was upgraded from Hub 3 to 5. 5 out of 5. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. I don't work for Virgin Media. T he current list of equipment which needs returning which is -. Virgin has published guidance here . . Excludes broadband faults and broadband network outages. This is what you need to do next: Connect the short adaptor cable to the connector cable that was plugged into your old set-top box. Keep the community welcoming for all. We're here to help get to the bottom of any broadband issues, and get your connection fixed and working as it should. Telling me I need to return my Hub to avoid having a £40 charge on my account. 100. Disconnect your old Hub. Mobiles. I have changed my broadband hub 3. Got my new router sent out. This turns your Virgin Hub 3. My VM Router is is my office adjacent to hall. co. Let me know if you have any further issues!Households across the UK are sitting on more than 22 million unused broadband routers –enough to fill ten Olympic swimming pools – which are going to waste instead of being recycled [1], according to new research from Uswitch. Manage Your Account. You can call our Customer Service team on 789 from your Virgin Mobile, or 0345 6000 789* from any. Virgin Media’s WiFi network is password protected, meaning there are two layers of protection for their. Great!AX5400. Virgin Media customers can get a free upgrade this week - but they need to switch off their routers for a reboot first. Coupon excludes Apple, Ruckus and Luxul products; and Samsung SKUs 5872506 and 5872200. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. com, the comparison and switching service. If you can set up using a Self-Install pack, but choose to use an engineer for. Got my new router sent out. Virgin Media might have technically deployed some form of IPv6 for a while but it has been hiding in plain sight! Luke’s tweet around IPv6 connectivity. Virgin Media has committed to carbon-neutral and waste-free operations by the. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. How to change my Virgin Media or Virgin Mobile package by phone. Plume supports Ethernet backhaul. Go to Account settings, then Account details b. A quote from the top of the article at ispreview shows this "Broadband ISP Virgin Media UK (VMO2) has confirmed to ISPreview. All customers need to do is contact Virgin Media to arrange the return. You can also email [email protected] router features of the Hub5 are depressingly a letdown, So, in Router Mode, can be the 2. In fact, weak WiFi security has nothing to do with Virgin Media at all. Stay safe online. Virgin Media has been on a mission to reduce its waste and improve its carbon footprint. Working hard to help connect the nation, shop our offers and order online. To do this, you’ll need to wait until you receive your tracking email. If it’s not a technical issue you need help with then we’re here to support you on. Modem-only. Joining in. To run the scan, simply connect to your. If you're leaving Virgin Media, it will send you a postal. Running a reset will wipe any changes you’ve made to the Hub’s settings. QuickStart, set up and connections. I'm trying to connect my hub to the Virgin Connect app but I don't have access to the settings password from the bottom of my router. From there, the setup is nice and simple. Options. Quickstart is the quickest and easiest way to setup our services. DL14 post code. which. Mobile operator and broadband ISP Vodafone UK has today unveiled new changes that aim to encourage customers to repair, trade-in and recycle their old mobiles. Alternatively, the new Hub 4 router is available on Virgin’s Gig1 broadband. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. 168. Switch your router on now and make sure it’s fully initialised (leave 5-10 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do). Step 4: Return or recycle your old Virgin Media router. A router creates a WiFi network using radio waves and antennas to spread wireless signals around your home. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. NOTHING was mentioned in there and we had received no correspondence regarding it, and as it is SO old (and I mean old), we have now disposed of it!! I moved to a new area that didn’t have Virgin Media available. More than 250,000 devices were recycled via O2 Recycle in 2022, with zero going to landfill and customers receiving more than £36 million in payments for their old, unwanted tech. Stream from Virgin Media. The. Begin by accessing the settings of your. Step 4. 3 million items such as routers and set-top boxes in 2020, meaning fewer items ending up in landfill. Here you’ll find all the help you need for Virgin Media related problems and issues. Sky Q 2TB box - £135 Sky Q Mini box - £50 Sky Q Hub/Sky Broadband Hub - £50 Sky Broadband Booster - £35 Depending on your contract, you will have a specific amount of time to return your equipment. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. . The equipment must be in its original box, with all relevant accessories and paperwork included. I have a large house and get full coverage. There was no label in the box but searches revealed that I could recycle via. Preparing for Landline changeover to fibre. Say for example, if you have your Virgin Media Hub in router mode and switch it to modem mode, when connecting a new router, the MAC address will be different, this will cause a new IP lease to be allocated to you. Further exclusions & legal stuff apply. Click on the “> Check router status” button. So just wanted this on record. And with our 500GB TiVo box you can record around 250 hours of. The research, released on the eve of Global Recycling Day,. £20 odd should do it. 0 hub. We would like to show you a description here but the site won’t allow us. Virgin Media’s new Hub 5 router boasts WiFi 6, the latest generation of WiFi technology. It'll use the management IP 192. Our processes have been developed to minimize waste and. If they don’t, many private companies will recycle your old modem or router for you. Virgin has published guidance here . Options. It informed me that you provided incorrect information, apologized, and had since collected the items. WiFi Pod (white) Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. The Virgin Media team" So, based on that text and email, a week later I took the equipment along to a recycling centre (you're not supposed to dispose of electrical equipment in your rubbish and it seemed like an expensive piece of kit to simply throw away, so recycling centre it was!). The plastics industry, oil and petrochemical exporters, including Russia and Saudi Arabia, have said a global deal should promote recycling and re-use of plastic,. Connect your devices to the new wireless. 1, sign on and put it into modem mode. Locate the IP Address of your WiFi router, usually found on the Hub sticker. When pin-hole resetting, this reverts the Hub back to its default Factory Settings, which include the network name and password on the bottom of your Hub. 184 Comments. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. Thick walls have a big impact on your Wi-Fi signal strength. all set up and running. Get the Hub ready by connecting the wires. At last, save your settings. I spent a week looking through various whole-home wi-fi systems, having decided to make a one-off investment in a decent system - Netgear Orbi, Linksys Velop, Nest Wi-Fi and Ubquiti AmpliFi. So, follow these steps on how to. £8p/m extra or included with Gig1 or Volt. Install your TV This section will take about 30 mins For this section you’ll need: Virgin TV V6 box HDMI cable 2 Virgin TV V6 box. Fix it by making sure that the white Ethernet cable is plugged firmly into the Hub and at the Virgin Media wall socket. There's no setup or complication, you just plug it in and it works. The questions look quite generic and we share the same network service. Eventually I got sent a returns box to return my old router, and was told Yodel. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Older routers needed bigger cases because they had larger circuit boards populated with a lot more physical components, and less efficient processors that required larger heat sinks, made worse by the flat rectangular cases the makers used, which were appalling for heat dissipation. co. 06-05-2019 12:19. 1 Kudo. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. Once your Sky broadband service goes live, you should ensure your old Virgin Media broadband service has been cancelled. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Step 4: Wait for all panel lights on your cable modem to become green on. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Ask VM (via the VM forum team on here) to modify your home phone wiring so you can use your existing landline. Then, the scheme provides them with. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Power off the Hub and your router/mesh system. This service will see one of our professional waste operatives collect and load our van with any rubbish you need to get rid of. Modem Mode basically means that your Virgin Media router no longer broadcasts a WiFi signal. You can ret. Connect the Hub’s power cable with the blue tab. However, with the Hub 5, Virgin Media might have made a router worth keeping. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. ” At present Vodafone. The 450Mb/s speed over WIFi is very decent indeed and it is most likely at the limit of what the mobile device is able to drawn and sustain over its internal WiFi adaptor. The research, released on the eve of Global. These tools can be installed across all devices, including mobile phones, computers and consoles. Yes, it's a Virgin Tivo Box, not the V6 but the older model (either 250 or 500Gb, can't remember!) with the curved front and you can record three programs while watching another. “In 2020, we refurbished and reused 1. Options. Mobile customers can also use the app to keep on. Virgin has confirmed that its M500 service has now been increased from 36Mbps to 52Mbps, with the average upload speed for Gig 1 services rising from 52Mbps to. Most electrical and electronic items can be recycled and. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. To close the port used by Telnet on the Virgin Media Hub 3: Access your Hub's configuration page - default web address: 192. 1; Login with your username and password, default will be shown on. The telecoms giant has today launched 'Intelligent Wi-Fi', which offers to improve Wi-Fi speeds in hard to reach areas of the home via a free upgrade to its latest broadband router – the Hub 3. In response to Fiz1605. WPA3 encryption) and a 2. Hi there, I've been trying and failing to return my wifi router for the past month before my service disconnected. Virgin Media was founded in 2006. Virgin Media package. Troubleshooting Connectivity Issues. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. FAQ. I've seen people talking about it online and on one of the threads here on the Virgin Media forum just before I joined too - someone wanted to get rid of their TiVo box so they called Virgin who said to recycle it, then they got an email after a few hours or the next morning saying that they needed to return it and they had to arrange for it to. Find our clever collection of Telly Hacks here, plus easy ways to stay connected here. The torrenting is only done through a server and the port connected to my switch had a bandwidth limit of 5MB/s. The VM domestic HUBs also have some instances of resetting the SSID to the factory option. We currently recycle the following products: TalkTalk Wi-Fi Hub and Wi-Fi Hub 2; Amazon eero 6 and eero 6 ProHi, Today I received an email from the following email address [email protected] when in Modem Mode, so once you. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. 1 modem mode. 168. on 02-09-2023 09:35. If you haven't changed these, then your devices may automatically reconnect. But the part that says you should recycle some old items is wrong. Steps For Changing Virgin Media WiFi Password. To return your equipment, simply click the link and follow the instructions. $150 $172 Save $22. A new recycle scheme developed by Virgin Media 02 has saved 250,000 from landfill in the last year alone. Luke showing test-ipv6. This may take a. Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Get more from your kit. Networking and WiFi. SpeedTry a 60 second factory pinhole reset as below; Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. is there a problem with the connection or is this an update confused as checked all connections etc and seem fine these are the only lights showing 🤷🏻 ♂️Virgin Media change your package help and support. Plug the cables into the Hub. Click System Log. You can bring in up to seven items per store per day. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. On a Hub3/4/5, you could first try separating the SSID's of the 2. It seems Virgin Media is now offering the Hub 5 as standard to customers who take or upgrade to. If it doesn't unless you configured everything with static addresses it'll all pull IPs in the new range when connected to the new equipment. When you see the ‘starting up’ screen, you can pull the tab out of the remote. That's more than enough, even for VIVID 200 - and means it's future-proof enough for any improvements the provider makes to its services later on. And if you don’t like either of those, then there are plenty of other options that open up when you buy your own router. Had a couple of emails one to click for a date to collect old TiVo box and router. 5G Port plugged into a switch to connect via cable one Wifi6 Access Point and a dedicated VPN Router? The LAN of the VPN Router will have a different Subnet (255. One option is to recycle it through a certified e-waste recycler. When Virgin TV Control finds a Virgin TV box you will see the Select the box screen. Access your bills, diagnose faults and manage your package. Customers can return. Finally got a new router which is amazing. Unpatched Vulnerabilities . Use an old router as a web server. Finally got a new router which is amazing. Any assistance welcome! Thanks. . 2 Kudos. I'm a Very Insightful Person, I'm here to share knowledge. The positive reviews for Virgin Media. When I speak to Virgin Media, the stock answer is to turn off the router, wait for two minutes and then turn it back on again. If you’re joining Virgin Media, you’ll get the Hub 3 on most Virgin Media broadband plans (M500 and below). £8p/m extra or included with Gig1 or Volt. 255. Step 3: Plug the modem back into the power outlet first, wait 1-2 minutes, then it’s time to power on the router. The guy stated make sure to take to a local dump and not just dump in a normal bin. Recycle. Leave it off for about 10 seconds. Modem Mode can be found on the left of the screen. I need to be 'connectable'. 1). At Virgin Media we’re working hard to make sure old customer equipment is disposed of properly and responsibly. Find out where and how to recycle a specific item, either from home or. Please help. Aside from well-known hacks to security standards such as WPA2, individual router models can have bugs that make them vulnerable to hacking---locally through Wi-Fi, or through. Convert your router into a NAS. This can be put adjacent to the hub, or on the end of long ethernet cable if that makes more sense. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Modem mode is the best you can possibly do, it'll disable all of the routing features of the hub, leaving just the cable modem part - and it's this you can't replace. Customers can return. The hub’s network log is monitoring the broadband connection between the hub’s built in cable modem and the CMTS, it has nothing to do with wifi, which is the wireless network in your house between the hub and your own devices. Y’all are right to be suspicious though!recycle-more. 1 (192. 8 million devices – with zero going to landfill. Another option is to donate it to a local school or community center. Back a step. You’ll receive a final bill from Virgin Media following the cancellation, which will reflect your usage of their service up until cancellation. 13-12-2021 15:21. Go to 192. To set it up with virgin media hub is simple, you connect your hub to your router with ethernet cable. Virgin Mobile. This means the Hub is switched on, but your WiFi has not been activated. on 25-11-2022 12:11. It’s important to get everything set up in the right order for your new virgin media replacement hub. Cheap internet radio. However, with the Hub 5, Virgin Media might have made a router worth keeping. 1 if in modem mode) enter the ‘setting password’ found on the bottom of the hub, NOT the WiFi password. You can call our Customer Service team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. Tue 4 Apr 2023 14. If I get a new Hub5 then it sounds like the idea of using separate Router & putting new hub in modem mode is my only option if I want to keep my ring doorbell & cameras. Step 4. Don’t plug the power cable into a plug socket yet. Multiple set-top boxes and routers are accumulating in people’s houses. I have forwarded ports 80 TCP & 443 TCP on my router & allowed 80/tcp & 443/tcp on the servers ufw, however, I am still having networking issues. 19-02-2021 14:55. Step 4: Wait for all panel lights on your cable modem to become green on. After the setup is complete, the Wi-Fi pod will automatically connect to your router and start broadcasting a new wireless network. All the information you need to setup your first Pod or fix an issue can be found here. How does it work? When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. In order to use these WiFi routers with your Virgin Media installation you will need to do a. At this point I sent all my equipment back to virgin (2 tv set top box's and the Hub) Multiple set-top boxes and routers are accumulating in people’s houses. You might get round this by setting the Sky router (if you can) to only use 2. Browse Virgin Media Virgin Media Community. Additionally, one in seven households has stored two or more obsolete boxes. Please read the FAQ'sWiFi hotspots. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Thanks My Virgin Media makes managing your account easier with all your information in one place. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Thousands of Virgin Media customers across the UK experienced widespread internet, telephone and TV outages throughout. Business Customers. Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network. Our goal is to inspire everyone to recycle their obsolete TVs, computers, laptops, servers, copiers, routers, switches, printers, phones and other electronics rather than sending. Keep the community welcoming for all. Last year, Virgin Media O2 recycled. Virgin Fibre Areas only. This may also be called Administration, History, or Logs depending on your router. Virgin Media’s latest Hub 5 has Wi-Fi 6, which should help you get strong speeds throughout the home. " When in Modem Mode, only one port on your Hub 5 will work - this will be Port 1. Called 789 and was told to take it to the local dump. Avoid thick walls. [MOD EDIT: Subject title changed for clarity] - 5163069. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. 168. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. With the Super Hub 2ac on your side you can do it all.